{"id":1883,"date":"2023-12-12T13:20:03","date_gmt":"2023-12-12T13:20:03","guid":{"rendered":"https:\/\/www.concentricab.com\/?page_id=1883"},"modified":"2024-03-19T12:30:06","modified_gmt":"2024-03-19T12:30:06","slug":"support","status":"publish","type":"page","link":"https:\/\/www.concentricab.com\/se\/support\/","title":{"rendered":"Support"},"content":{"rendered":"    <div class=\"support-banner\">\n        <div class=\"contain\">\n            <div class=\"support-menu-outer-wrapper\">\n                <div class=\"mobile-dropdown\">\n                    <a href=\"https:\/\/www.concentricab.com\/se\/support\/\">Support<\/a>\n                <\/div>\n                <div class=\"menu-support-menu-container\"><ul id=\"support-menu\" class=\"menu\"><li id=\"menu-item-3159\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3159\"><a href=\"https:\/\/www.concentricab.com\/se\/rma-request\/\">RMA Request<\/a><\/li>\n<li id=\"menu-item-3184\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3184\"><a href=\"https:\/\/www.concentricab.com\/se\/advanced-license-request\/\">Advanced License Request<\/a><\/li>\n<li id=\"menu-item-3679\" class=\"menu-item menu-item-type-post_type_archive menu-item-object-download menu-item-3679\"><a href=\"https:\/\/www.concentricab.com\/se\/support\/downloads\/\">Software Downloads<\/a><\/li>\n<li id=\"menu-item-3160\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-3160\"><a href=\"#\">Product Documentation<\/a><\/li>\n<li id=\"menu-item-3158\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-3158\"><a href=\"#\">Favourites<\/a><\/li>\n<li id=\"menu-item-4163\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4163\"><a href=\"https:\/\/www.concentricab.com\/se\/service-team-contact\/\">Service Team Contact<\/a><\/li>\n<\/ul><\/div>            <\/div>\n        <\/div>\n    <\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-8cf370e7 wp-block-group-is-layout-flex\">    <div class=\"section-heading with-border\">\n        <div class=\"heading\">\n            <h4 class=\"full\">At Concentric, we take pride in the service and support that we provide to our customers and partners.<\/h4>\n        <\/div>\n            <\/div>\n\n\n\n<p>Please, select the type of support you desire, by clicking on any of the below buttons.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-8cf370e7 wp-block-group-is-layout-flex\">\n<p class=\"has-medium-font-size\"><strong>Return Material Authorization (RMA Request)<\/strong><\/p>\n\n\n\n<p>Should you incur a problem with your product and wish to return it for replacement or credit, please click the link to find the RMA request form. We will review your request and contact you to discuss the next steps in the process. Please provide as much information as possible so we can determine how to best process your product.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-blue-background-color has-background wp-element-button\" href=\"https:\/\/www.concentricab.com\/rma-request\/\">RMA EMP Products<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-beige-background-color has-background wp-element-button\">RMA Concentric<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-8cf370e7 wp-block-group-is-layout-flex\">\n<p class=\"has-medium-font-size\"><strong>EMP driver and software downloads.<\/strong><\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-blue-background-color has-background wp-element-button\">Driver Downloads &#8211; EMP<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-very-dark-beige-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-8cf370e7 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">    <div class=\"introduction-block\">\n        <div class=\"cta-heading\">\n            <div class=\"heading\">\n                <span class=\"pre-header\">Get in touch <\/span>                <h3 class=\"large\">Our engineers and in-house support team is ready to assist you with your support requirement.<\/h3>                                <p>Please, complete the support form as thoroughly as possible to best equip our support team to swiftly assist you.<br \/>\nWe endeavour to apply quick turnaround time to your support request.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 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src=\"https:\/\/www.concentricab.com\/content\/uploads\/sites\/3\/2024\/03\/Concentric-Locations.png\" \/>\n                            <\/div>\n            <div class=\"content\">\n                <h3>Contact your nearest Concentric facility.<\/h3>\n                <a href=\"https:\/\/www.concentricab.com\/contact-us\/\" class=\"btn btn-orange icon btn-arrow-right\">Contact Us<\/a>            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Please, select the type of support you desire, by clicking on any of the below buttons. Return Material Authorization (RMA Request) Should you incur a problem with your product and wish to return it for replacement or credit, please click the link to find the RMA request form. 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